Sample interview questions: Can you describe your experience in managing front desk technology systems, such as property management software?
Sample answer:
- Proficient in utilizing a variety of property management software (PMS) systems, including Opera, HotSOS, and Infor HMS
- Extensive experience in configuring and customizing PMS systems to meet the specific needs of my hotel and its guests
- Skilled in utilizing PMS systems to manage reservations, check-in/check-out procedures, room assignments, housekeeping requests, and guest billing
- Implemented new technology systems and processes that have streamlined front desk operations and improved guest satisfaction, such as online check-in, mobile key access, and self-service kiosks
- Successfully … Read full answer
Source: https://hireabo.com/job/11_0_1/Front%20Desk%20Manager