Sample interview questions: Can you provide an example of a time when you went above and beyond to ensure guest satisfaction?
Sample answer:
Once, a guest arrived at our hotel late at night, visibly distressed and claiming to have lost their wallet containing crucial documents and a significant amount of cash. As the Front Desk Manager, I empathized with their plight and immediately took action.
I reassured the guest that we would do everything possible to assist them and promptly alerted security to search the hotel premises. Meanwhile, I offered them a complimentary room and assisted them in contacting the relevant authorities to report the loss.
To go the extra mile, I arranged for a translator to assist the non-native English-speaking guest, ensuring they fully understood the situ… Read full answer
Source: https://hireabo.com/job/11_0_1/Front%20Desk%20Manager