Sample interview questions: Can you share an example of a time when you successfully managed a hotel during a major technology implementation while maintaining guest satisfaction?
Sample answer:
During the implementation of a new property management system (PMS), I led a team of hotel staff to ensure a seamless transition while maintaining high levels of guest satisfaction.
Prior to the rollout, I conducted thorough research and evaluation of the new system’s capabilities to identify areas of improvement and potential challenges. I then developed a comprehensive implementation plan that included training, communication, and contingency measures.
Throughout the process, I engaged with all hotel departments, from front desk to housekeeping, to solicit feedback and address concerns. Regular communication and training sessions kept staff informed and prepared for the changes.
To mitigate potential disruptions during the switchover, I imp… Read full answer