Sample interview questions: What steps do you take to ensure compliance with airline baggage policies and fees when issuing tickets?
Sample answer:
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Familiarize yourself with airline baggage policies: Each airline has its own baggage policies, and it’s important to stay up-to-date on the latest changes. This includes knowing the allowed weight and size restrictions for checked and carry-on luggage, as well as any fees that may apply.
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Obtain accurate information from passengers: When issuing tickets, be sure to collect accurate information from passengers about their baggage, including the number of bags, the weight of each bag, and the dimensions of each bag. This information will help you to determine if the baggage complies with the airline’s policies and to calculate any applicable fees.
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Advise passengers of baggage policies and fees: Clearly communicate the airline’s baggage policies and fees to passengers before they purchase their tickets. This includes informing them of the weight and size restrictions, as well as any fees that may apply for checked bags, carry-on bags, or excess baggage.
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Use a ticketing system t… Read full answer