Sample interview questions: Can you describe your experience in managing front desk staff during periods of extended power outages or utility failures?
Sample answer:
- Maintaining Communication: During extended power outages or utility failures, effective communication is crucial. I ensure all employees have access to reliable communication devices, such as two-way radios or walkie-talkies, to stay connected with each other and management.
- Backup Systems: I have experience in implementing and managing backup systems, including generators, to maintain essential services. I conduct regular checks and maintenance to ensure they are in good working condition.
- Contingency Plans: I have created and rehearsed detailed contingency plans that outline the duties and responsibilities of each front desk staff member during utility failures. Regular training sessions are held to ensure all staff members are familiar with their roles.
- Customer Service: Even during outages, maintaining excellent customer service is essential. I have experience in handling guest complaints and resolving issues efficiently. I also ensure all front desk s… Read full answer
Source: https://hireabo.com/job/11_0_1/Front%20Desk%20Manager