Sample interview questions: Can you describe your experience in managing front desk staff during periods of renovations or property upgrades?
Sample answer:
During renovations or property upgrades, I have successfully managed front desk staff to ensure a seamless guest experience amidst the disruption.
Planning and Communication:
- Coordinated with stakeholders to determine the renovation schedule and identify potential disruptions.
- Informed guests of the upgrades in advance through email, website updates, and on-property signage.
- Provided timely updates to the front desk team on the progress and areas affected by the work.
Staff Training and Support:
- Conducted training sessions to familiarize staff with the new layout, amenities, and procedures during the renovations.
- Created clear and concise guest communication scripts to help staff respond to inquiries.
- Provided ongoing support and reassurance to the team, recognizing the challenges of working in a changing environment.
Guest Service and Reassurance:
- Empowered front desk staff to provide exceptional service and address any guest concerns promptly.
- Implemented proactive measures, such as offering complimentary upgrades or enhancements, to mitigate any inconvenience caused by the renovations.
- Maintained a positive and professional demeanor, … Read full answer
Source: https://hireabo.com/job/11_0_1/Front%20Desk%20Manager