Sample interview questions: How do you handle situations where a guest requests assistance with arranging guided city or historical tours?
Sample answer:
- Listen and Gather Information:
- Actively listen to the guest’s requests and requirements.
- Inquire about their specific interests, preferences, and time constraints.
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Gather information about their preferred language, group size, and budget.
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Provide Information and Recommendations:
- Provide the guest with information about available city and historical tours.
- Offer recommendations based on their preferences and interests.
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Share details about the tour duration, highlights, and meeting points.
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Collaborate with Tour Operators:
- Establish relationships with reputable tour operators in the area.
- Make inquiries about their tour offerings, availability, and pricing.
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Arrange for the tour operator to provide detailed brochures or itineraries.
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Offer Booking Assistance:
- Assist the guest with making reservations for the desired tour.
- Provide clear instructions on how to book the tour, including payment methods and cancellation policies.
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Confirm the booking and provide the guest with a confirmation number.
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Coordinate with Hotel Services:
- Inform relevant hotel departments, such as the concierge or transportation, about the guest’s tour arrangements.
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Ensure smooth coordination of services, such as arranging for pick-up and drop-off at the hote… Read full answer
Source: https://hireabo.com/job/11_0_1/Front%20Desk%20Manager