Sample interview questions: How do you handle situations where a guest requests assistance with arranging tickets for concerts or shows?
Sample answer:
-
Gather all essential information from the guest: This includes the name of the event, preferred seating, and any special requests they may have.
-
Research available options: Utilize your hotel’s resources, such as the concierge or online platforms, to find out which tickets are available for the requested event.
-
Explore various ticketing outlets: Check with the venue or event organizer, local ticket vendors, and online ticketing websites to compare prices and availability.
-
Offer a range of options to the guest: Present the guest with a selection of ticket options, including different price ranges, seating categories, and any applicable discounts.
-
Coordinate the transaction securely: Facilitate the purchase of tickets on behalf of the guest or provide them with contact information to make the purchase directly. Ensure secure payment processing and confirm the details with the guest before finalizing the transaction.
-
Provide additional assistance as needed: Offer to arrange transportation to the event venue, suggest dining options before or after the show, or help with other aspe… Read full answer
Source: https://hireabo.com/job/11_0_1/Front%20Desk%20Manager