Sample interview questions: How do you handle situations where a guest requests assistance with restaurant reservations or recommendations?
Sample answer:
As a Front Desk Manager in hotel management, it is essential to handle guest requests for restaurant reservations or recommendations with utmost professionalism and attentiveness. When a guest approaches me with such a request, I follow a structured approach to ensure their needs are met efficiently and to enhance their overall experience.
Firstly, I listen carefully to the guest’s requirements and preferences regarding the restaurant reservation or recommendation. This helps me understand their expectations and enables me to suggest suitable options. By actively listening, I can also personalize their experience and make recommendations based on their preferences.
To handle restaurant reservations, I utilize the hotel’s reservation system, which provides real-time availability and allows me to secure reservations at preferred restaurants. I promptly check for availability and provide the guest with options that align with their preferences. If their desired restaurant is fully booked, I offer alternative options that may be comparable in terms of cuisine, ambiance, or location.
In cases where guests require recommendations, I draw upon my knowledge of the local dining scene. Being well-informed about the various dining establishments in the area, including their specialties, ambiance, and reputation, allows me to suggest suitable options. I take into account factors such as the guest’s dietary preferences, budget, and desired atmosp… Read full answer
Source: https://hireabo.com/job/11_0_1/Front%20Desk%20Manager