Sample interview questions: How do you handle situations where a guest requests specific housekeeping amenities or services not typically offered?
Sample answer:
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Listen attentively to the guest’s request. Demonstrate empathy and understanding by actively listening to the guest’s needs and concerns.
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Acknowledge the request and thank the guest for their feedback. This shows that you value their input and are taking it seriously.
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Explore options to accommodate the request. Brainstorm with your team to determine if there is a way to fulfill the guest’s request, even if it requires some creativity or flexibility.
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Communicate with the guest about your findings. Keep the guest informed throughout the process and let them know what you are doing to address their request.
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If the request cannot be met, offer alternatives. Provide the guest with other options that may be suitable for their needs, and explain why the original request cannot be accommodated.
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Follow up with the guest to ensure satisfaction. After the request has bee… Read full answer
Source: https://hireabo.com/job/11_0_3/Housekeeping%20Manager