Sample interview questions: Describe a time when you had to handle a reservation request that required special attention or customization. How did you handle it?
Sample answer:
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Scenario: A newly married couple contacted the hotel, looking to book a romantic getaway suite for their honeymoon. However, they had a unique request: they wanted to decorate the suite themselves with personalized touches, such as fairy lights, rose petals, and a special playlist.
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Actions taken:
- Understanding the Request: I patiently listened to the couple’s vision for their honeymoon suite, making sure to grasp every detail of their request.
- Coordinating with Departments: I promptly reached out to the housekeeping and maintenance departments, explaining the couple’s needs and seeking their assistance in executing the decorations.
- Clear Communication: I maintained open and frequent communication with the couple throughout the planning process, providing regular updates and addressing any concerns or changes.
- Flexible Approach: I accommodated the couple’s request for early check-in and late check-… Read full answer
Source: https://hireabo.com/job/11_0_11/Reservations%20Manager