Sample interview questions: Can you share your experience in managing the coffee shop or café operations within a hotel or resort?
Sample answer:
- Established a culture of excellence in customer service, resulting in a 15% increase in guest satisfaction scores.
- Implemented a comprehensive training program for baristas, leading to a 20% improvement in coffee quality and a 10% reduction in beverage costs.
- Developed a weekly coffee tasting program, showcasing specialty coffees and educating guests on different brewing methods.
- Partnered with local coffee roasters to source high-quality beans and support the community.<... Read full answer
Source: https://hireabo.com/job/11_0_4/Food%20and%20Beverage%20Manager