Sample interview questions: Can you provide an example of a time when you successfully upsold hotel services to a guest?
Sample answer:
During my tenure at the Grand Vista Resort, I encountered a situation where I effectively upsold hotel services to a guest.
Upon check-in, a couple expressed interest in celebrating their anniversary during their stay. Recognizing an opportunity, I inquired about their preferences and suggested an exclusive dining experience at our award-winning restaurant. I highlighted the curated menu, intimate ambiance, and personalized service that would enhance their special occasion.
Emphasizing the value proposition, I explained that the dining experience would be included in a package that also featured a … Read full answer