Sample interview questions: Can you describe a time when you had to make a difficult decision related to hotel sales management?
Sample answer:
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As a Sales Manager in the hospitality industry, I have encountered a variety of challenging scenarios that required critical decision-making. One particular instance that stands out involved a situation where I had to balance the ethical implications of a potential booking against the financial interests of the hotel.
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A large corporate client approached our hotel with a lucrative group booking. The client had a history of prompt payments and was highly regarded in the industry. However, upon further investigation, it came to light that the client was involved in significant environmental controversies and their practices posed potential reputational risks to our hotel.
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The initial reaction of the sales team was to secure the booking due to its financial potential. However, as the Sales Manager, I recognized the importance of our hotel’s reputation and ethical obligations. I convened a meeting with the hotel’s management team to discuss the matter thoroughly.
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We engaged in an in-depth analysis of the potential risks associated with accepting the booking. We considered the impact on our reputation among eco-conscious guests, employees, and the local community. We also assessed the potential legal and financial implications of any nega… Read full answer