Sample interview questions: How do you ensure that the hotel’s sales team is well-informed about any changes in the property’s facilities or renovations that could impact sales efforts?
Sample answer:
1. Regular Communication:
- Establish clear and frequent channels of communication between the sales team and property management to keep them abreast of any upcoming changes or renovations.
- Utilize email updates, staff meetings, and intranet announcements to promptly disseminate information.
2. Property Tours and Site Visits:
- Organize guided tours of the property for the sales team to showcase the new facilities or improvements.
- Allow them to experience firsthand the impact of the changes on the guest experience.
3. Training and Development:
- Provide comprehensive training sessions on the new facilities or renovations, covering their features, benefits, and potential impact on sales.
- Conduct role-playing exercises and case studies to enhance the sales team’s knowledge and selling skills.
4. Access to Documentation:
- Create detailed documentation outlining the changes, including photos, blueprints, and specification… Read full answer