Sample interview questions: How do you handle a situation where a staff member is consistently arriving late or leaving early without permission?
Sample answer:
Addressing Consistent Lateness or Early Departures
- Address the Issue Promptly and Privately:
Schedule a private meeting with the staff member to discuss their punctuality. Avoid public confrontations or making accusations.
- Express Concern and Gather Perspectives:
Explain the impact of their lateness or early departures on the team and the business. Listen to their reasons and perspectives to understand the underlying causes.
- Identify Patterns and Underlying Factors:
Review attendance records to identify patterns of tardiness or early departures. Explore potential factors such as personal issues, transportation problems, or workload challenges.
- Establish Clear Expectations and Consequences:
Communicate the company’s punctuality policies clearly and emphasize the importance of adhering to them. Explain the consequences of continued violations, such as warnings, performance improvement plans, or disciplinary actions.
- Set Gradual Improvements and Accountability:
Establish a reasonable timeframe for improvement and provide regular feedback to track progress. Hold the staff member accountable for adhering to the agreed-upon schedule.
- Explore Solutions and Provide Support:
Work with the staff member to identify and address any underl… Read full answer
Source: https://hireabo.com/job/11_2_10/Restaurant%20Manager