Sample interview questions: Can you explain your approach to managing reservations during periods of high demand or limited availability?
Sample answer:
During periods of high demand or limited availability, my approach to managing reservations revolves around optimizing revenue and ensuring guest satisfaction. Firstly, I would closely monitor and analyze historical data and market trends to forecast the demand accurately. By doing so, I can anticipate peak periods and plan ahead to maximize occupancy and revenue.
To effectively manage reservations during these periods, I would implement a dynamic pricing strategy based on demand and availability. This strategy involves adjusting room rates in real-time to capitalize on the high demand while still remaining competitive in the market. By utilizing revenue management software and systems, I can automate this process and ensure that rates are optimized at all times.
To further maximize revenue, I would consider implementing minimum length of stay requirements or restrictions on certain room types during peak periods. This strategy helps to ensure that each reservation contributes to the hotel’s overall profitability. Additionally, I would carefully manage overselling by monitoring reservation patterns and maintaining a clear understanding of the hotel’s capacity. This allows me to strategically oversell when necessary, while minimizing the risk of overbooking and guest dissatisfaction.
In terms of guest satisfaction, I would prioritize open and tra… Read full answer
Source: https://hireabo.com/job/11_0_11/Reservations%20Manager