Sample interview questions: Describe a time when you had to handle a reservation request from a guest with limited English proficiency. How did you ensure effective communication?
Sample answer:
Handling a reservation request from a guest with limited English proficiency requires effective communication strategies to ensure clarity and mutual understanding. Here’s an example of a situation I encountered:
A guest called to make a reservation, but their English proficiency was limited. To overcome this language barrier, I employed several techniques:
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Active Listening: I gave the guest my undivided attention, repeating and clarifying their responses to ensure comprehension.
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Empathy and Patience: I understood the guest’s frustration and remained empathetic, offering a calm and reassuring tone.
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Slow and Clear Speech: I spoke slowly and clearly, using simple vocabulary and avoiding industry jargon.
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