Sample interview questions: Describe a time when you had to handle a reservation request that required coordination with the housekeeping or maintenance department. How did you ensure a smooth process?
Sample answer:
Handling a Reservation Request with Interdepartmental Coordination
During my tenure as Reservations Manager, I encountered a reservation request that necessitated collaboration with both the housekeeping and maintenance departments.
Scenario:
A guest booked an extended stay in a suite that required specific amenities for an upcoming event. One of the requests was for a fully functional entertainment system with a high-quality sound system. However, upon inspecting the suite, we discovered that the existing system was outdated and inadequate.
Coordination with Housekeeping and Maintenance:
- Housekeeping: I immediately contacted the housekeeping supervisor to verify the suite’s condition and determine the availability of alternative amenities. They confirmed that the suite did not have a suitable sound system.
- Maintenance: I then reached out to the maintenance department and requested their assistance in installing a temporary sound system that met the guest… Read full answer
Source: https://hireabo.com/job/11_0_11/Reservations%20Manager