Sample interview questions: How do you handle situations where guests request specific views or locations within the hotel property?
Sample answer:
Strategies for Handling Guest Requests for Specific Views or Locations:
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Active Listening: Attentively listen to the guest’s request, acknowledging their specific preferences and any underlying reasons.
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Availability Verification: Check the hotel’s availability grid and real-time inventory to determine if the requested view or location is available during the desired dates.
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Alternative Options: If the preferred choice is unavailable, offer alternative options that meet the guest’s requirements as closely as possible. Explain the unique features of each option and emphasize its advantages.
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Room Blocking: In the event of high demand or limited availability, consider temporarily blocking the requested room or location to ensure the guest’s reservation is secured.
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Waitlist Management: If the preferred choice is unavailable but a similar view or location may become available at a later date, offer to add the guest to a waitlist and notify them promptly if the availability opens up.
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Special Accommodators: For guests with accessibility needs or… Read full answer
Source: https://hireabo.com/job/11_0_11/Reservations%20Manager