Sample interview questions: Describe a time when you had to handle a reservation request that required coordination with external event organizers. How did you ensure seamless integration?
Sample answer:
- Understanding the Event Organizer’s Requirements:
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Conducted a detailed conversation with the event organizers to gather specific details about their event, including the number of attendees, date, time, venue setup, catering requirements, audio-visual needs, and any special requests.
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Reviewing Hotel Availability and Capacity:
- Checked the hotel’s availability and capacity to accommodate the event.
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Ensured that the hotel had the necessary infrastructure, facilities, and resources to cater to the event’s requirements.
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Communicating Event Details to Relevant Departments:
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Coordinated with various hotel departments, such as housekeeping, catering, engineering, and audiovisual, to inform them about the upcoming event and its specific requirements.
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Preparing a Detailed Event Proposal:
- Created a comprehensive event proposal outlining the event details, logistics, timeline, and charges.
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Included detailed information about the venue, catering menu, room setup, audio-visual equipment, and any additional services.
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Negotiating Contract Terms and Conditions:
- Discussed and negotiated the terms and conditions of the event contract with the event organizers.
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Source: https://hireabo.com/job/11_0_11/Reservations%20Manager