Sample interview questions: How do you handle and resolve issues related to guest dissatisfaction with the overall cleanliness and functionality of public restrooms?
Sample answer:
-
Immediate Action:
-
Acknowledge: Upon receiving a complaint, promptly acknowledge the guest’s dissatisfaction and apologize for the inconvenience. Thank them for bringing the issue to your attention.
-
Inspect and Assess:
-
Personal Inspection: Visit the restroom in question and personally inspect the cleanliness and functionality issues. Take note of specific details, such as dirty stalls, broken fixtures, or a lack of supplies.
-
Communicate with Housekeeping:
-
Coordination: Inform the housekeeping department about the issues. Provide them with specific details and request immediate action to rectify the situation.
-
Ensure Cleaning and Maintenance:
-
Thorough Cleaning: Schedule a thorough cleaning of the restroom, including sanitization of surfaces, fixtures, and floors. Address any maintenance issues, such as repairing broken fixtures or replacing faulty equipment.
-
Monitor and Follow Up:
-
Regular Checks: Assign a team member to periodically inspect the restroom to ensure it remains clean and functional. Address any recurring issues promptly.
-
Upgrade Amenities… Read full answer
Source: https://hireabo.com/job/11_0_14/Rooms%20Division%20Manager