Sample interview questions: Can you describe a situation where you had to deal with a hotel facing serious violations of accessibility laws and regulations during an inspection?
Sample answer:
During an inspection of a renowned hotel, I encountered significant accessibility violations that compromised the safety and comfort of guests with disabilities.
Upon entering the lobby, I noticed the absence of a designated accessible entrance. The only available entrance required guests to navigate a steep flight of stairs, rendering it inaccessible to wheelchair users and individuals with mobility impairments.
Further investigation revealed that guest rooms designated as accessible lacked basic amenities such as roll-in showers, grab bars, and adjustable beds. The hallways and corridors were narrow and cluttered, making it difficult for guests with wheelchairs or visual impairments to navigate safely.
Additionally, the hotel’s restaurant was not equipped with accessible seating, and the assistive listening system was malfunctioning. The pool and fitness center were also inaccessible, as the pool lacked a ramp or l… Read full answer