Sample interview questions: How would you handle a situation where a hotel owner or management team was resistant to your recommendations?
Sample answer:
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Thoroughly Understand Their Perspective: Empathize with the hotel owner’s or management team’s point of view. Understand their concerns, fears, and aspirations. This will help you tailor your approach and address their specific reservations.
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Build a Strong Personal Rapport: Establish a positive and trusting relationship with the hotel owner or management team. Foster open communication, active listening, and genuine concern for their best interests. This will increase their receptiveness to your recommendations.
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Present a Compelling Case: Thoroughly research and analyze data to support your recommendations. Present your findings in a clear, concise, and organized manner. Use visuals and case studies to illustrate the potential benefits and make your points more tangible.
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Address Their Concerns Directly: Anticipate their objections and be prepared to address them with evidence, reasoning, and empathy. Acknowledge their concerns and demonstrate how your recommendations address those concerns effectively.
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Offer Phased Implementation: If the hotel owner or management team is hesitant to adopt all your recommendations at once, suggest a phased implementation plan. Start with smaller, less disruptive changes that can yield quick wins and demonstrate the positive impact of you… Read full answer