Sample interview questions: How do you handle any issues related to spa guest allergies or sensitivities?
Sample answer:
Handling Allergies and Sensitivities
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Obtain Detailed Information: Request a thorough medical history upon guest check-in to identify any allergies or sensitivities. Encourage guests to provide specific details, including the severity of their reactions.
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Communicate with Staff: Inform all relevant staff members of any guest allergies or sensitivities, ensuring they are aware of the necessary precautions.
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Modify Treatments: Work with the guest to adjust treatments and products to accommodate their needs. Provide alternative options that are suitable for sensitive individuals.
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Use Allergy-Free Products: Stock the spa with hypoallergenic and allergy-free products, such as unscented oils, mineral masks, and fragrance-free linens.
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Thorough Cleaning: Ensure that treatment rooms are thorough… Read full answer