Sample interview questions: Can you discuss your experience in managing hotel technology implementations, such as property management systems or channel managers?
Sample answer:
- Led the implementation of a new property management system (PMS) in a 300-room hotel, resulting in improved guest satisfaction, reduced operating costs, and increased operational efficiency.
- Managed the integration of a channel manager with the PMS, enabling the hotel to distribute inventory across multiple online travel agents (OTAs) and increase occupancy by 12%.
- Collaborated with the hotel’s IT team to develop and implement a customized mobile app for guests, providing access to hotel services and amenities at their fingertips. This led to increased guest convenience and brand loyalty.
- Oversaw the implementation of a cloud-based revenue management system, improving the hotel’s ability to optimize pricing and maximize revenue. The system’s predictive analytics capabilities en… Read full answer