Sample interview questions: How would you handle a situation where a passenger is experiencing anxiety due to fear of flying?
Sample answer:
Handling Anxiety Due to Fear of Flying
- Acknowledge and Empathize: Begin by acknowledging the passenger’s fear and assuring them that it is a common experience. Express understanding and empathy, letting them know that you are there to support them.
- Active Listening: Ask open-ended questions to encourage the passenger to express their concerns. Listen attentively and validate their feelings, without dismissing them.
- Cognitive Restructuring: Help the passenger identify and challenge negative thoughts or beliefs associated with flying. Offer rational explanations and provide facts to alleviate fears.
- Relaxation Techniques: Guide the passenger through relaxation exercises such as deep breathing, muscle relaxation, or meditation. Encourage them to practice… Read full answer