Sample interview questions: How do you handle situations where a customer’s travel insurance policy needs to be adjusted due to changes in their travel companion’s health condition?
Sample answer:
Handling Changes to Travel Insurance Due to Health Conditions of Companions
In situations where a customer’s travel companion experiences a significant health condition requiring a change in their travel plans, I take the following steps:
1. Empathy and Understanding:
- Express concern and empathy for the customer’s situation, recognizing the stress and uncertainty it can cause.
2. Review Policy Terms:
- Thoroughly examine the insurance policy to determine the specific coverages and eligibility criteria related to companion health issues.
3. Communication with Insurer:
- Contact the insurance provider promptly to inform them of the change in circumstances and discuss potential options.
4. Explore Alternatives:
- Discuss alternative arrangements with the customer, such as canceling or postponing the trip, or purchasing additional coverage for the companion.
5. Modification of Policy:
- If possible, work with the insurer to modify the policy to accommodate the new health condition. This may involve adjusting coverage limits, deductibles, or specific exclusions.
6. Alternative Beneficiary:
Source: https://hireabo.com/job/11_4_10/Travel%20Insurance%20Agent