Sample interview questions: How do you handle situations where a customer’s travel insurance policy needs to be canceled due to changes in their travel companion’s pre-existing medical conditions or health status?
Sample answer:
Handling Cancellations Due to Travel Companion’s Medical Conditions:
- Acknowledge the Situation with Empathy: Understand the customer’s concern and express empathy for their situation.
- Review the Policy: Examine the specific terms and conditions related to cancellations due to changes in travel companions’ health.
- Explain the Cancellation Procedure: Clearly outline the steps involved in canceling the policy, including any required documentation or fees.
- Document the Circumstances: Carefully document the customer’s reasons for canceling, including a doctor’s note if applicable, to ensure a seamless claims process later on.
- Offer Alternative Options: Explore alternative coverage options if available, such as a new policy that covers t… Read full answer
Source: https://hireabo.com/job/11_4_10/Travel%20Insurance%20Agent