Sample interview questions: How do you handle situations where a traveler requests changes to their travel plans after booking?
Sample answer:
Handling Changes to Travel Plans after Booking
As a Corporate Travel Planner, I am adept at managing changes to travel plans after booking, ensuring minimal disruption for travelers while adhering to company policies and supplier terms. Here’s my approach:
- Assess the Change Request:
- Determine the nature and timing of the change, considering the traveler’s circumstances and business requirements.
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Review relevant company policies and supplier contracts regarding change fees and penalties.
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Communicate with Traveler and Stakeholders:
- Discuss the change request with the traveler, understanding their reasons and exploring alternative options.
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Inform relevant stakeholders, such as the travel manager, finance department, and any affected colleagues.
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Explore Modification Options:
- Contact the airline, hotel, or other supplier to inquire about modification fees and availability.
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Consider potential impacts on connecting flights, accommodation, or other arrangements.
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Negotiate and Secure Changes:
- Negotiate with suppliers to minimize fees or penalties, where possible.
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Secure the necessary changes to flights, accommodation, or other services.
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Update Travel Itinerary and Documentation:
- Amend the traveler’s itinerary and re-issue travel documents, su… Read full answer
Source: https://hireabo.com/job/11_4_12/Corporate%20Travel%20Planner