Sample interview questions: How do you handle situations where a client wants to book a travel service that conflicts with their personal preferences or comfort levels?
Sample answer:
Handling Conflicting Personal Preferences and Comfort Levels
- Empathetic Listening: Actively listen to the client’s concerns, acknowledging their preferences and feelings.
- Clarification and Exploration: Seek clarification regarding the underlying reasons for the client’s hesitations. Explore alternative options that may align better with their comfort levels.
- Value-Based Decision Making: Help the client identify the values and priorities they hold most dear. Encourage them to consider how the proposed service aligns or conflicts with those values.
- Risk Assessment and Discussion: Discuss potential risks and uncertainties associated with the service. Help the client assess their own risk tolerance and provide reassurance as appropriate.
- Accommodatio… Read full answer