Sample interview questions: How do you handle a situation where a customer is engaging in fraudulent activities, such as dine-and-dash or credit card fraud?
Sample answer:
Handling Dine-and-Dash Incidents:
- Remain calm and discreet: Avoid confronting the customer publicly or causing a scene.
- Gather evidence: Discreetly note the customer’s appearance, table number, and any other relevant details.
- Call the police promptly: Report the incident to the police immediately and provide the evidence gathered.
- Document the incident: Record the date, time, and a detailed description of the events.
- Cooperate with law enforcement: Provide the police with any additional information or assistance requested.
Handling Credit Card Fraud Incidents:
- Check for suspicious behavior: Be alert to any signs of fraudulent activity, such as a customer using a stolen or counterfeit card.
- Request identification: Ask the customer to present a valid form of identification matching the name on the card.
- Verify card information: Contact the credit card company to confirm the card number, expiration date, and security code.
- Decline the transaction if necessary: If there is any suspicion of fraud, decline the transaction and … Read full answer
Source: https://hireabo.com/job/11_2_10/Restaurant%20Manager