Sample interview questions: How do you handle situations where a customer wants to taste a wine before committing to a full glass or bottle?
Sample answer:
Handling Customer Requests for Wine Tastings:
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Acknowledge the Request: Poisedly acknowledge the customer’s request and thank them for their interest.
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Explain Tasting Procedure: Clearly outline the process for tasting wines, including the amount poured and the protocol for spitting out or consuming the wine.
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Provide Context: Briefly share relevant information about the wine, such as its varietal, region, and vintage, to enhance the customer’s tasting experience.
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Allow Ample Time: Allocate sufficient time for the customer to savor the wine and form their opinion.
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Encourage Expression: Invite the customer to share their thoughts and impressions of the wine. Actively listen and engage with their feedback.
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Determine the Outcome: Based on the customer’s reaction, offer guidance and recommendations. If they enjoy the wine, suggest a full glass or bo… Read full answer