Sample interview questions: How do you handle situations where a traveler’s credit card is declined during the booking process?
Sample answer:
Handling Declined Credit Card Situations:
- Remain calm and professional: Reassure the traveler that the situation can be resolved.
- Verify the card details: Confirm the card number, expiration date, and name of the traveler.
- Check for available funds: Inquire if the traveler has sufficient funds in their account or if the card has any temporary holds.
- Consider alternative payment options: Explore alternative methods of payment, such as using a different credit card or offering to pay with a company credit card.
- Contact the credit card issuer: If necessary, reach out to the credit card issuer directly to inquire about the declined … Read full answer
Source: https://hireabo.com/job/11_4_12/Corporate%20Travel%20Planner