Sample interview questions: How do you handle situations where a traveler’s flight is delayed or rescheduled by the airline?
Sample answer:
Handling Flight Delays and Reschedules
As a Corporate Travel Planner, I prioritize the well-being and convenience of my travelers. When a flight delay or reschedule occurs, I take the following steps:
- Communicate promptly: Immediately notify the traveler about the disruption and provide them with accurate and timely information.
- Assess alternative options: Explore alternative flights on the same or different airlines to minimize disruption to their schedule.
- Secure accommodations: If the delay is significant or overnight, arrange for alternative accommodations to ensure the traveler’s comfort.
- Coordinate transportation: Reschedule ground transportation to and from the airport to align with the new flight times.
- Inform relevant parties: Notify the traveler’s company, meeting organizers, and any other impacted parties about the delay or reschedule.
- Monitor the situation: Stay informed about flight updates and provide regular updates to the traveler.
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