Sample interview questions: How do you handle situations where a guest requests assistance with local tourist attractions or activities?
Sample answer:
Handling Guest Requests for Tourist Assistance
1. Active Listening and Inquiry:
- Listen attentively to the guest’s request, clarifying their interests and preferences.
- Ask open-ended questions to gather specific details, such as type of attractions, availability, and budget.
2. Thorough Research and Recommendations:
- Conduct thorough research to identify suitable attractions or activities that meet the guest’s criteria.
- Provide detailed recommendations, including descriptions, hours of operation, and contact information.
- Consider the guest’s time constraints and suggest itineraries if necessary.
3. Personalized Options and Bookings:
- Explore various options and present a range of choices to cater to the guest’s preferences.
- Offer to book tickets or make reservations on behalf of the guest, ensuring convenience and guaranteed availability.
4. Clear Communication and Confirm… Read full answer
Source: https://hireabo.com/job/11_0_17/Hotel%20Administrator