Sample interview questions: How do you handle situations where a guest requests assistance with special dietary requirements or restrictions?
Sample answer:
Handling Guest Requests for Special Dietary Requirements or Restrictions
1. Active Listening and Empathy:
* Engage empathetically with guests, understanding their needs and specific dietary concerns.
* Ask clarifying questions to ensure a comprehensive understanding of their dietary restrictions.
2. Coordination with Kitchen Staff:
* Consult with the Executive Chef and kitchen staff to determine if the hotel can accommodate the guest’s requests.
* Discuss possible modifications to menu items or the creation of special dishes.
3. Meal Planning and Preparation:
* Create a personalized meal plan tailored to the guest’s dietary requirements.
* Provide written instructions to the kitchen staff to ensure accurate preparation.
* Consider separate dining arrangements if cross-contamination concerns exist.
4. Menu Modifications and Substitution Options:
* Offer clear and concise menu options that meet the guest’s dietary restrictions.
* Provide alternative dishes or ingredients to accommodate their needs.
* Discuss meal choices in ad… Read full answer
Source: https://hireabo.com/job/11_0_15/Assistant%20Hotel%20Manager