Sample interview questions: Can you provide an example of when you had to handle a client’s travel emergency outside of regular working hours?
Sample answer:
One example of a travel emergency I had to handle outside of regular working hours was when a client’s flight got canceled due to severe weather conditions. It was late in the evening, and the client was supposed to attend an important business meeting the following morning.
Upon receiving the client’s call, I immediately sprang into action. I first ensured that the client was safe and calm, as it is crucial to provide reassurance in such situations. Then, I began exploring alternative travel options for the client, including rebooking their flight on the next available one or finding alternative routes to their destination.
Given the urgency of the situation, I reached out to my network of airline contacts, leveraging the relationships I had built over the years. Through persistence and quick thinking, I managed to secure a seat for the client on a different airline that had a flight departing early the next morning.
To ensure a smooth transition, I quickly arranged for ground transportation from the client’s current location to the airport, considering the late hour and traffic conditions. Additionally, I coordinated with the client’s hotel to extend their reserva… Read full answer