Sample interview questions: Can you provide an example of when you had to handle a travel-related crisis or disaster?
Sample answer:
Certainly! One example of a travel-related crisis or disaster that I had to handle as a travel agent involved a group of travelers who were stranded in a foreign country due to a sudden natural disaster. The travelers were on a guided tour, and their itinerary included visits to multiple cities and attractions.
Upon receiving news of the disaster, I immediately contacted the travelers to ensure their safety and provide reassurance. I informed them about the situation on the ground, explaining the measures being taken by local authorities and providing any available information about evacuation protocols or alternative travel arrangements.
Next, I reached out to our local contacts in the affected destination to gather more information about the situation, such as the extent of the damage, the availability of transportation options, and the status of infrastructure and services. This allowed me to assess the feasibility of continuing the tour or finding alternative solutions.
Based on the information gathered, I quickly formulated a plan of action. In this particular case, it was clear that continuing the tour as planned was not possible due to the severity of the disaster. Therefore, my priority was to ensure the safety and well-being of the travelers and assist them in returning home safely.
I immediately began working on arranging emergency accommodations for the group, as their original accommodations were no longer suitable. I … Read full answer