Sample interview questions: How do you handle situations where guests have medical emergencies or require special assistance?
Sample answer:
Handling Medical Emergencies:
- Stay calm and assess the situation: Determine the nature and severity of the emergency.
- Call for emergency services immediately: Contact the local ambulance or medical professionals without hesitation.
- Provide first aid if qualified: If trained in first aid, administer appropriate care while waiting for professional help.
- Inform the hotel manager: Notify the manager to inform security and facilitate communication with the guest’s family or emergency contacts.
- Create a safe and comfortable environment: Move the guest to a private area with ample lighting and ventilation. Reassure them and provide emotional support.
- Document the incident: Record all relevant information, including the time of the incident, nature of the emergency, and actions taken.
Providing Special Assistance:
- Listen attentively: Understand the guest’s needs and preferences in detail.
- Offer personalized assistance: Anticipate and fulfill specific requests related to mobility, dietary res… Read full answer
Source: https://hireabo.com/job/11_0_7/Guest%20Services%20Manager