Sample interview questions: How do you handle situations where passengers are requesting assistance with their travel insurance claims for flight delays?
Sample answer:
Handling Passenger Requests for Travel Insurance Claims for Flight Delays
1. Acknowledge and Empathize:
- Acknowledge the passenger’s concern and apologize for the inconvenience caused by the flight delay.
- Express empathy and understanding for their situation.
2. Provide Information and Assistance:
- Explain the airline’s insurance policy and the coverage it provides for flight delays.
- Offer to connect the passenger with the insurance provider’s customer service hotline.
- Provide guidance on the claims process and the required documentation.
3. Facilitate Communication:
- Offer to help facilitate communication between the passenger and the insurance provider, if necessary.
- Assist in translating or clarifying any language barriers, if applicable.
4. Manage Expectations:
- Set realistic expectations for the claims process and timelines.
- Inform the passenger of any potential limitations or exclusions in the policy.
- Explain that the insurance provider is solely responsib… Read full answer