Sample interview questions: Can you describe a time when you had to handle a client’s travel-related emergency evacuation due to a medical condition?
Sample answer:
As a professional Travel Agent in Tourism Management, there have been instances where I have had to handle a client’s travel-related emergency evacuation due to a medical condition. One particular situation that comes to mind involved a client who was traveling to a remote destination for a hiking expedition.
During the trip, the client experienced severe altitude sickness, which resulted in difficulty breathing and a rapid deterioration of their condition. In such cases, it is crucial for a Travel Agent to act promptly and efficiently to ensure the client’s safety and well-being.
First and foremost, I immediately contacted the local emergency services to inform them about the situation and provide them with all relevant details regarding the client’s location and condition. It is essential to establish clear communication with local authorities to ensure a swift response and appropriate medical assistance.
Simultaneously, I liaised with the client’s travel insurance company to ensure that all necessary expenses related to the emergency evacuation and medical treatment were covered. It is crucial for a Travel Agent to have comprehensive knowledge of the client’s insurance policy and work closely with the insurance provider to facilitate a smooth and timely evacuation process.
Next, I coordinated with local transport providers to arrange for a helicopter evacuation. Given the remote location and the urgency of the situation, a helicopter was the most viable and efficient means of transportation. I ensured that the necessary permits and clearances were obtained to facilitate a seamless evacuation process.
Additionally, I maintained constant communication wit… Read full answer