Can you provide an example of when you had to handle a client’s travel-related legal dispute with a supplier?

Sample interview questions: Can you provide an example of when you had to handle a client’s travel-related legal dispute with a supplier?

Sample answer:

During my tenure as a Travel Agent, I encountered a situation where I had to mediate a travel-related legal dispute between a client and a supplier.

Case Summary:

A client booked a luxury cruise through my agency. However, the cruise line canceled the trip due to unforeseen circumstances. The client was furious, as they had already made significant financial investments and taken time off work for the vacation.

Resolution Process:

1. Communication and Investigation:
2. I promptly contacted the client to apologize for the inconvenience and gather details about the situation.

3. I reached out to the cruise line to understand their reasons for cancellation and determine if any compensation or alternatives were available.

4. Legal Review and Options:

5. I consulted with an attorney who specializes in travel law to review the client’s legal options.

6. We determined that the cruise line was within their rights to cancel, but there was potential for compensation based on the terms of the contract.

7. Mediation and Neg… Read full answer

   Source: https://hireabo.com/job/11_1_1/Travel%20Agent