Sample interview questions: Can you describe a time when you had to handle a client’s travel-related emergency evacuation due to political instability?
Sample answer:
Sure, here’s a time when I handled a client’s travel-related emergency evacuation due to political instability:
In 2019, I was working as a travel agent for a major agency when political unrest broke out in a country where one of my clients was vacationing. The situation quickly escalated, and the U.S. State Department issued a travel advisory urging all American citizens to leave the country immediately.
I received a call from the client’s frantic spouse, who informed me of the situation and asked for my assistance. I immediately sprang into action, contacting the airline and the client’s hotel to arrange for their immediate evacuation. I also coordinated with the U.S. Embassy in the country to ensure that the client had the necessary documentation to leave and to provide any other assistance they might need.
Throughout the process, I maintained constant communication with the client and their spouse, keeping them updated on the arrangements and providing reassurance. I also worked closely with the airline to ensure that the client would be able to board the next available flight out of the country.
After several anxious hours, I was relieved to learn that the client had safely boarded the plane and was en route home. I continued to follow up with the client and their spouse until they were safely back home and settled.
This experience taught me the importance of being prepared for emergencies and havin… Read full answer