Sample interview questions: How would you handle a situation where a passenger is requesting a seat upgrade?
Sample answer:
Handling Seat Upgrade Requests
- Acknowledge the request: Politely acknowledge the passenger’s request and thank them for their interest.
- Check availability: Discreetly check the flight manifest or consult with the lead flight attendant to determine if there are any available seats in the upgraded section.
- Explain availability: If an upgrade is available, explain the upgrade fee, if applicable. If there are no seats available, inform the passenger that the flight is fully booked.
- Offer alternatives: If possible, suggest alternative options to enhance the passenger’s experience, such as a different seat with more legroom or a meal upgrade.
- Be empathetic and professional: Maintain a friendly and professional demeanor throughout the interaction, even if the upgrade is not feasible. Explain the airline’s policies and procedures in a clear and concise manner.
- Provide clear information: If a seat upg… Read full answer