Sample interview questions: How do you handle any issues related to spa guest special requests or accommodations?
Sample answer:
Handling Spa Guest Special Requests and Accommodations
- Acknowledge and promptly respond: Acknowledge the request or accommodation immediately, showing understanding and empathy. Let the guest know that their needs are being considered.
- Assess feasibility: Evaluate the feasibility of the request within the scope of the spa’s policies, services, and resources.
- Communicate clearly: Explain the spa’s policies and any limitations, while exploring alternative options that meet the guest’s needs. Offer suggestions or provide information to help them make an informed decision.
- Negotiate and compromise: If necessary, negotiate with the guest to find a mutually acceptable solution that accommodates their preferences while adhering to spa standards.
- Document and follow up: Documen… Read full answer