Sample interview questions: Can you provide an example of a time when you had to handle a situation where a tour group member required urgent evacuation or repatriation?
Sample answer:
During our hiking tour in the remote mountains of Patagonia, one of our participants, Sarah, suffered an unfortunate accident. She slipped on loose rocks and sustained a serious knee injury, rendering her unable to continue trekking.
Recognizing the urgency of the situation, I immediately contacted our emergency response team and arranged for the evacuation and repatriation of Sarah. I coordinated with the nearest medical facility to arrange for a helicopter evacuation and collaborated with Sarah’s travel insurance provider to ensure coverage for her expenses.
Throughout the process, I maintained constant communication with Sarah’s family, keeping them informed of her condition and arrangements. I also ensured that all other tour partic… Read full answer
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