Sample interview questions: Can you provide an example of a time when you successfully resolved a visitor complaint?
Sample answer:
During my tenure as Visitor Services Manager at the Museum of Natural History, I adeptly resolved a visitor complaint that threatened to escalate into a damaging online review. A disgruntled visitor emailed to express their dissatisfaction with the lack of accessible restrooms for their wheelchair-bound companion. They threatened to post a negative review on social media unless the issue was immediately addressed.
Upon receiving the complaint, I promptly acknowledged the visitor’s concerns and sincerely apologized for the inconvenience. I explained that the museum was actively working to improve accessibility and that a new restroom facility was scheduled to open in the near future. However, I understood that this was not an im… Read full answer
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