Sample interview questions: Can you describe any experience you have in managing visitor services at heritage sites or landmarks?
Sample answer:
- Developed and implemented visitor services plans for heritage sites and landmarks, including creating visitor maps, brochures, and signage.
- Managed visitor services staff, including training, scheduling, and performance evaluations.
- Provided customer service to visitors, including answering questions, providing directions, and resolving complaints.
- Conducted tours and presentations for visitors.
- Developed and implemented marketing and promotion strategies to attract visitors.
- Evaluated visitor satisfaction and made recommendations for improvements.
- Stayed up-to-date on new trends and developments in visitor services.
- Collaborate… Read full answer
Source: https://hireabo.com/job/11_1_5/Visitor%20Services%20Manager