Sample interview questions: Can you discuss your experience in managing visitor services at ski resorts or mountain destinations?
Sample answer:
During my tenure as Visitor Services Manager at Aspen Snowmass Resort, I was responsible for overseeing all aspects of visitor services, including:
- Guest services: Providing exceptional customer service to guests through various channels such as in-person, phone, email, and social media.
- Reservations and ticketing: Managing reservation systems for lodging, lift tickets, and activities.
- Information and orientation: Providing comprehensive information about the resort, its amenities, and surrounding areas.
- Concierge services: Assisting guests with planning itineraries, arranging transportation, and recommending local attractions.
- Emergency response: Developing and implementing emergency response plans in collaboration with other departments.
In this role, I implemented several innovative initiatives to enhance the visitor experience:
- Launched a mobile app:… Read full answer
Source: https://hireabo.com/job/11_1_5/Visitor%20Services%20Manager